Refund policy

We hope you love your ZamTech products, but if you're not 100% satisfied, we've made the return and exchange process simple and hassle-free.

We have a 10-day return policy, which means you have 10 days from receiving your item to request a return.

How long do I have to return or exchange my purchases?

You may return your purchase for a full refund of the purchase price or request an exchange within 10 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.

Returns will NOT be accepted in the following situations:

  • Items showing signs of use, wear and tear, damage, dents, scratches, or physical damage.

  • Items returned without manuals, warranties, accessories, or original packaging where applicable.

  • Items with visible scuffs, marks, or other signs of misuse.

  • Free gifts or promotional items included with the order.

  • Corporate purchases or bulk orders of more than 10 products may not be eligible for a refund.

Once the returned item arrives at the ZamTech warehouse and passes our inspection, the refund or exchange process will begin.

You’ll also need your receipt or proof of purchase.

To start the return process, please contact our Customer Support team.

Please contact us at: Rehan.ahmed@rapidtouchdxb.com

Please include the following information:

  • Order number

  • Proof of purchase

  • Video or photo of the faulty or damaged product, if applicable

  • Complete delivery address

  • Contact telephone number

If your return request is approved, we will provide you with instructions on how to return the product. Items sent back without first requesting and receiving return approval may not be accepted.

You can always contact us for any return-related questions at Rehan.ahmed@rapidtouchdxb.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the product you want is to return the original item. Once the return has been accepted, you may place a separate order for the replacement product, subject to availability.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at Rehan.ahmed@rapidtouchdxb.com.